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Goat Funded Trader - Complaints Policy
Effective Date:01/06/2025
Last Updated: 01/06/2025
At Goat Funded Trader, we are committed to delivering a high standard of service to all of our users. We recognize that, from time to time, things may go wrong. When that happens, we want to hear about it and have the opportunity to put things right as quickly as possible. This Complaints Policy outlines how you can raise a complaint, how we will handle it, and what you can expect from us.
1. Who Can Make a Complaint
Any individual or entity who has interacted with Goat Funded Trader, including but not limited to:
- Registered platform users (funded or evaluation phase)
- Prospective clients
- Business partners
- General website visitors
2. What Constitutes a Complaint
We define a complaint as:
"Any expression of dissatisfaction, whether oral or written, and whether justified or not, regarding a service, decision, or outcome provided by Goat Funded Trader."
This may include, but is not limited to:
- Disputes over challenge results or evaluation outcomes
- Platform performance or technical issues
- Account suspensions or terminations
- Disagreement with billing, fees
- Concerns over communication or customer service
3. How to Submit a Complain
Online Submission (Preferred)
Contact Support Form: https://www.goatfundedtrader.com/contact
Send an email to: support@goatfundedtrader.com
Please include:- Your full name
- Email address used for registration
- Account ID (if applicable)
- Detailed description of the issue
- Any supporting documentation or screenshots
Goat Funded Trader - Complaints Department
support@goatfundedtrader.com
Please ensure you include a return email address or phone number.
4. What Happens Next
Once we receive your complaint:
- Acknowledgement: You will receive an acknowledgment within 2 business days.
- Investigation: We aim to resolve complaints within 10 business days. If more time is required, we will inform you.
Resolution: We will provide a fair outcome and any corrective actions.
- Appeals: If dissatisfied, you may request an internal review within 10 business days
of receiving our response.
5. Record-Keeping and Confidentiality
All complaints are treated with confidentiality and stored securely. Records are kept for a minimum of five (5) years.
6. External Review or Mediation
Goat Funded Trader is not a regulated financial institution. If unsatisfied, you may seek independent advice or escalate via any applicable dispute resolution outlined in our Terms of Service.
7. Our Commitment to You
We aim to:
- Handle all complaints fairly and transparently
- Respond promptly and professionally
- Learn from complaints to improve servicesContact Us
For general inquiries, visit our Help Center: https://www.goatfundedtrader.com/help
Goat Funded Trader Team
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